Solutions

   RCO Systems, Inc.
   251 James Jackson Ave
   Cary, NC 27513
   USA

   919.319.3612

RCO Systems, Inc. Phone Solutions

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There is no doubt about it. Phone systems utilizing phone over Internet Protocol (VoIP) can save your organization money and add innovative features to your communications systems!

AltiGen Communications (NASDAQ: ATGN) has been a pioneer and a market leader in IP-PBX phone systems for small and mid-sized business since 1996. AltiGen designs, manufactures and markets next generation, time-tested IP-PBX telephone systems that use both the Internet and the public telephone network to enable an array of applications that take advantage of the convergence of voice and data communications. AltiGen Communications products are available only from authorized resellers and have been recognized for excellence with 35 industry awards.

Altigen's AltiServ™ business phone systems offer superior functionality and a low cost of ownership to businesses from 8 to 600 users. At the core of each of these phone systems is a highly scalable and complete IP-PBX offering cost effective Voice over IP enabled solutions for any sized business. The AltiGen product family supports logical stepped increments of 25, 50, 100, 200, and 300 users per chassis including support for T1/E1/PRI high-capacity trunking. AltiServ has the ability to continue to expand by networking multiple sites or systems together (local and remote chassis networking) for implementation of up to 600 extensions. These exceptional scaling and networking capabilities are the hallmarks of the AltiGen Distributed Intelligence Network Architecture (DINA).

At the core of each AltiServ phone system is a complete IP-PBX business telephone system, including automated attendants, superior voice mail and comprehensive call detail reporting (CDR). AltiGen systems feature unified messaging and built in computer telephony integration with Microsoft Exchange™, Outlook™ and the new Microsoft CRM. AltiGen Systems Support single and multi site operator consoles and both IP and analog extensions.

For businesses with Contact Centers or Call Center needs, the AltiServ Contact Center (ACC) is a comprehensive call center module designed to enhance the capabilities of an AltiServ IP-PBX phone system. For more advanced implementations the AltiContact Manager (ACM) is a turnkey multi-media contact center solution. ACM includes the complete call switching platform and basic IVR, an Advanced Call Router, all application and reporting software as well as the customized agent and supervisor interfaces to satisfy the needs of a call center.

AltiServ™ saves you money. To maximize the return on investment, the telephone solution you choose must have tools to increase productivity and control costs. With AltiServ, you can manage your own system and reduce the need for outside technicians. Communications with your remote offices and remote workers can be done with VoIP to eliminate toll costs. Flexible call routing and easy to use features increase your employee productivity. AltiGen gives you a powerful and affordable company tool to enhance the relationship with your customers and improve your company communications.

AltiServ phone systems and Call Center solutions are recognized for quality and innovation. With more than 17,000 installed, you are assured of proven reliability. AltiServ telephone solutions have over 35 industry awards including CT Labs' "Best of Breed". The AltiServ™ IP-PBX and call center solutions offer today’s companies superior IP-PBX technology.